This Privacy Policy explains exactly what personal information jlqq collects from Filipino players, how we use it, who we share it with, and what rights you have over your own data. Reading it takes just a few minutes — and it is worth your time.
A clear breakdown of each data category, the reason it is collected, and how long we keep it on file.
When you register on the jlqq platform, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for verification purposes. This information is required to confirm that you meet the minimum age requirement of 21 years and that you are a resident of the Philippines. We also use your contact details to send account notifications, security alerts, and important platform updates. Identity documents are stored securely and are only accessed by authorised compliance staff when required for verification or regulatory purposes. We do not use your identity information for marketing without your explicit consent, and you may request a copy of the data we hold about you at any time by contacting our support team.
All financial transactions on jlqq are processed in Philippine Pesos (PHP) through secure local payment channels including GCash, Maya, and bank transfer. We collect transaction records including deposit amounts, withdrawal requests, timestamps, and payment method identifiers in order to process your funds accurately and maintain a complete account history. Full payment credential details such as card numbers or e-wallet PINs are never stored on our servers — these are handled directly by your payment provider under their own security standards. Transaction data is retained for a minimum of five years in compliance with Philippine financial regulations and may be reviewed by authorised personnel during account investigations or audits. If you notice any transaction discrepancy, you should raise it with our support team within 30 days of the date it occurred.
When you access jlqq from your mobile device or browser, we automatically collect certain technical data including your device type, operating system version, browser type, IP address, session duration, and the pages or features you interact with. This data helps us optimise the platform experience for Filipino players across all screen sizes and connection speeds, identify and resolve technical issues quickly, and detect unusual activity patterns that may indicate unauthorised account access. Usage data is anonymised where possible before being used for analytics and platform improvement purposes. We do not sell or share device or usage data with third-party advertisers, and we retain this information only for as long as is necessary to fulfil these operational purposes.
Any messages, enquiries, complaints, or feedback you submit to our support team — whether through the platform's help centre, email, or chat — are recorded and stored to allow us to respond effectively and maintain a complete history of your interactions with us. These records help us track the resolution of issues, improve our customer service quality, and ensure that any escalated complaints are handled fairly and consistently. Communication records are accessible only to authorised support and compliance staff and are not shared with other players or external parties except where required by Philippine law or a regulatory authority. You may request a summary of your support history at any time, and records are typically retained for a period of three years from the date of the last interaction. We treat all communication data with strict confidentiality and in line with the Data Privacy Act of 2012.
Filipino players have clear, enforceable rights under the Data Privacy Act of 2012. Here is what you can do.
You have the right to request a copy of all personal data that jlqq holds about you, including your account information, transaction history, and any communication records. Requests are processed within 15 business days, and we will provide your data in a clear, readable format. There is no charge for a standard access request submitted once within a 12-month period. If your request is particularly complex or voluminous, we will notify you in advance if any reasonable fee applies. To submit an access request, contact our support team directly using the details provided on this page.
If any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that it be corrected or updated. You can update basic profile details such as your contact number or email address directly through your account settings at any time. For corrections to identity documents or legal name records, please contact our support team and provide the relevant supporting documentation. We will process correction requests promptly and confirm the update in writing once it has been applied. Keeping your information accurate also helps ensure that your withdrawals and account verifications proceed without unnecessary delays.
You may request that we delete your personal data when it is no longer necessary for the purpose it was collected, when you withdraw consent, or when you close your account and all outstanding balances have been settled. Please note that we are legally required to retain certain records — such as transaction histories and identity verification documents — for a minimum period under Philippine financial and anti-money laundering regulations, and these records cannot be erased during that retention period. Once the mandatory retention period has passed, your data will be securely deleted or anonymised. To submit an erasure request, reach out to our support team and we will confirm which data can be removed and the expected timeline for doing so.
jlqq does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your information only in the following limited and necessary circumstances, always with appropriate safeguards in place.
In all cases, third parties who receive your data are contractually obligated to handle it in accordance with applicable data protection laws and only for the specific purpose for which it was shared. If you have questions about any specific third-party arrangement, you are welcome to contact our support team for further clarification.
Our FAQ page covers the most common data and account questions from Filipino players in straightforward language. If you are ready to get started, join thousands of players already enjoying jlqq — registration is fast, mobile-friendly, and completely free.